Order Cancellation Policy

Thank you for choosing OTE. We craft our products with precision and care. To ensure a seamless shopping experience, please review our cancellation terms below.

1. Eligibility for Cancellation

We accept order cancellations before the item has been processed or shipped. Since our team strives to dispatch your "functional art" quickly (usually within 1-2 business days), we recommend contacting us immediately if you change your mind.

2. How to Request a Cancellation

To ensure your request is handled with priority, please email us with your Order Number:

Email: support@otehome.com

3. Shipping & Time Zone Considerations

Our global fulfillment center operates from GMT+8. Due to time zone differences, an order might enter the shipping process before our support team reviews your request.

• Unshipped Orders: If your order has not been dispatched, we will cancel it immediately and issue a full refund.
• Orders in Transit: If the order has already left our warehouse, it cannot be canceled. Please refer to our Return & Refund Policy once the package arrives.

4. Refund Timeline

Once a cancellation is confirmed, refunds are issued to your original payment method within 1-3 business days. Depending on your financial institution, it may take additional time for the transaction to reflect on your statement.

5. Important Delivery Notes

If a parcel is returned to OTE due to customer-related reasons (e.g., incorrect address or failure to collect), please refer to our Shipping Policy regarding associated handling fees. We encourage you to double-check your details at checkout to ensure your OTE product reaches you safely.

Enjoy Your Life with OTE.